About Our Support
 
Our staff  includes highly skilled programmers, network engineers and technicians that are certified by Novell, Microsoft, Hewlett Packard and Compaq (CNE, CNA, MCP, ASE, ACT, A+) . Remember, when you select a comprehensive gaming solution such as EPIC or MACTRAK, you are also choosing the company and people who will support that system. We are proud of the fact that our reputation speaks for itself in this regard. Listen to what our customers have to say!

Knowing that you may have support needs at any hour of the day or night, we offer our clients 24-hour telephone technical support. Help is only an (800) number call away! The majority of all support calls are resolved within 24-48 hours. If necessary, we can dial-in via modem and take control of a networked PC to fix most problems that cannot be solved over the phone. If you call after regular business hours, your call will be answered by our automated dispatch system where you may leave your name, phone number and a brief description of why you are calling. Our on-call support representative will be notified immediately and will usually respond to your request for help within 20 minutes.